Aloha and Mahalo for shopping at our store!!
Because all of our jewelry are handmade and we use natural organic material (shells, pearls, starfish..etc), each products may slightly vary in color, size and shape from product’s picture.
Shipping / Returns / Exchanges
Because everything is handmade, all Christmas orders must be placed by Dec. 9th to guarantee by Christmas. If you purchase after Dec.9th we can not guarantee that it will arrive by Christmas.
* We can not guarantee the delivery date of international orders.
Domestic Shipping Cost: $7.00 per Order
International Shipping Cost: $15.00 per Order
We ship using USPS Priority Mail. Each package (shipping to U.S) is sent out with a tracking number.
We take great pride in creating high quality hand made jewelry. When you receive your jewelry, if you are not satisfied, we will either remake or exchange your jewelry, or give you a full refund except custom or sami-custom ordered products. Please read our policy of the below.
*Returns or exchanges of items that is used is not accepted.
++Returns & Exchanges++
*Please note that all returns or exchanges must be done within 10 days of receiving item.
You have a responsibility of the shipping costs for returns and exchanges when you ship item back to us.
*Custom and Semi-Custom ordered products are not acceptable for returns. Returns or exchanges of items that is used is not accepted.
If you decide that you must return your jewelry, please follow these steps:
Step #1: Email us firstname.lastname@example.org with a description of the problem.
Step #2: Send the jewelry item back to us in the same condition it was sent out to you.
Step #3: We will repair or remake your jewelry or issue a full refund.
We value our customers and we will do our best to make your experience with Hana no`eau Beach jewelry & Gifts enjoyable.
Mahalo for your kokua & support.